All items will be dispatched within 7-10 working days via 1st class Royal Mail, if they are in stock. If out of stock please see list below to see each product’s estimated delivery times:
Precious Plaques, Funky Cherubs, Grave Vases, 5-10 days
Seed cards: up to 7 days
Sympathy Cards: 1-2 days
Jewellery: 7-10 days
Christmas decorations: 7-10 days
You will be notified of any delays on orders.
Returns and Refunds
In the unusual event of a product being lost in transit you can receive a full refund or replacement product once Royal Mail has confirmed that the item has indeed been lost and is not just late.
If a product is damaged during transit then a full refund or replacement product will be afforded once the damaged item has been returned to us in its original packaging.
Undamaged items can be returned to us within 21 days of delivery. The item must be returned in the original packaging and in its original condition.
Postage charges cannot be refunded and the cost of returning the item is the sole responsibility of the customer.
All prices are in pounds’ sterling and are inclusive of VAT each product has its own postage price depending on its weight and packaging.
Standard Delivery Charge £4.99
The standard delivery charge is applicable to all items excluding Keepsake Boxes and our range of cards and seed cards.
This standard delivery charge will only be charged once, regardless of quantity and will be charged in addition to the delivery cost for any heavy items that are ordered within the same transaction.
Free delivery is applicable to our range of cards (including seed cards).
Due to the Handmade nature of our, “Grave accessories” colours and design may vary, and there may be slight imperfections. Please be aware that they are not made of granite (as reflected in their cost) so they will not last the test of time.